Q2. Can I have a sample order for solar deck lights? A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3.What about the lead time? A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order more quantity
Q4. How do you ship the solar deck lights and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx,EMS or TNT. It usually takes 7-15 days to arrive. Airline and sea shipping also can optional.
Q5. How to proceed an order for solar deck lights? A: Firstly, let us know your requirements or application. Secondly , We quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Finally, we arrange the production.
Q6: Do you offer guarantee for the solar deck lights? A: Yes, we offer 1-3 years warranty to our products.
Q7: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including r e-call according to real situation